Shipping policy

Shipping Policy

Order Processing Time

All orders are processed within 1–2 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a confirmation email with your tracking number.

Shipping Methods & Estimated Delivery Times

We work with trusted carriers such as UPS, FedEx, DHL, USPS, and other regional partners to ensure safe and fast delivery.

Estimated delivery times:

Region Shipping Method Estimated Delivery Time
United States (Contiguous) Standard Shipping 3–7 business days
Canada Standard Shipping 5–10 business days
United Kingdom International Express 5–10 business days
European Union International Express 5–12 business days
Australia International Express 7–12 business days
Other Countries International Express 7–15 business days

Actual delivery times may vary depending on location, weather, customs inspections, and other external factors.

Shipping Fees

  • Orders that meet our free shipping threshold will ship at no cost.

  • For orders below the threshold, shipping rates will be calculated at checkout based on your delivery address.

(If you want, I can help you write a version including your free-shipping rules.)

Order Tracking

Once your order has shipped, a tracking number will be emailed to you automatically.
You can check the delivery status using the tracking link provided.

If you do not receive tracking information, please check your spam folder or contact our support team.

International Shipping & Customs

International shipments may be subject to customs duties, import taxes, or fees imposed by the destination country.
These charges are the responsibility of the customer.

Please note:

  • Customs delays may extend delivery times

  • We are not responsible for customs clearance actions or additional fees

  • If a package is returned due to unpaid duties, we can refund the product cost only (shipping fees are non-refundable)

Shipping Address Information

Please ensure your shipping address is entered correctly and completely at checkout.
We are not responsible for failed delivery due to incorrect or incomplete addresses.

If you need to modify your address, contact us within 12 hours of placing the order.

Lost, Stolen, or Damaged Packages

We are not responsible for packages that are lost or stolen after delivery is confirmed by the carrier.
If your package arrives damaged, please contact us within 48 hours with photos and order details—we will assist you immediately.

Contact Us

If you have any questions about shipping or tracking, feel free to reach out:

📧 Email: support@[YourBrand].com
We’re here to help!